River’s Bend Health Services Achieves 2022 ACHA/NCAL Bronze National Quality Award

River’s Bend Health Services has been recognized as a 2022 recipient of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care.

The distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long term and post-acute care, honors providers across the country that have demonstrated their commitment to improving quality of care for our nation’s seniors and people with disabilities.

“River’s Bend Health Services is excited to have received the 2022 Bronze – Commitment to Quality Award,” said Michael Free, Executive Director of River’s Bend Health Services. “We are committed to the continuous improvement and quality of care offered at our center.” 

River’s Bend Health Services received the Bronze- Commitment to Quality Award by ACHA/NCAL.

Created by AHCA/NCAL in 1996, the National Quality Award Program is a rigorous three-level process that is reviewed and judged by trained experts against a set of nationally recognized standards for organizational excellence. The standards of the Baldrige Performance Excellence Program help organizations achieve superior performance to improve quality of life and care of long term care residents and staff.

“By following the Baldrige Performance Excellence Program, we believe that we are able to provide our community and its residents with healthcare services that surpass the industry standards in long-term and skilled-care needs,” Free said. “As we continue our quest in delivering the highest in quality care, we understand that it takes a team of talented, motivated and caring individuals to be a part of our team.” 

Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a sustainable performance improvement system. Trained examiners review each application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, River’s Bend Health Servicesmay now move forward in developing approaches and achieving advanced levels of performance that meet the Silver – Achievement in Quality award criteria.

“Quality care is always top of mind for providers, and this achievement celebrates the commitment and fortitude of River’s Bend Health Services to find ways to enhance the lives of its patients and residents,” said Tammy Kelly, AHCA/NCAL National Quality Award Board of Overseers Chair. “I hope River’s Bend Health Services serves as a model for other centers to begin a formal process to continually reflect on and improve its delivery of quality care to staff, seniors, and individuals with disabilities.”

The awards will be celebrated during AHCA/NCAL’s 73rd Convention & Expo in Nashville, Tennessee, on October 9-12, 2022.