Mercy Health Services

Mercy-01-01

Our Story

Mercy Health Services was established in 1984 and is nestled in the Burnham Heights neighborhood conveniently located near Aurora St. Luke’s Medical Center, Ascension St. Francis Hospital, Milwaukee VA Medical Center, Aurora West Allis Medical Center, and Ascension Columbia St Mary’s Hospital in Milwaukee, Wisconsin.

Mercy’s small size helps distinguish itself from other skilled nursing facilities in the area. With our small size, we can develop strong relationships with our residents and their families.

We recently were awarded a 2020 Silver – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. This award recognizes our commitment to the pursuit of quality and our focus on developing systems and protocols that meet our residents’ needs and provide consistent quality care.

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Services

  • At least one Physician, Nurse Practitioner, or Physician Assistant in the facility 5 or more days/week 
  • In house Lab testing capabilities 
  • In house X-rays 
  • In house EKG 
  • Bladder Ultrasound 
  • Venous Doppler 
  • Swallow Studies 
  • Psychiatric in house consultations* 
  • Occupational Therapy 
  • Physical Therapy 
  • Respiratory Therapy 
  • Speech Therapy 
  • Daily Weights** 
  • Glucose monitoring** 
  • Nebulizer Treatments** 
  • Incentive spirometry** 
  • Wound Care 
  • Wound Certified Nurse
  • IV Fluids (initiation and maintenance) 
  • IV Antibiotics 
  • IV Meds 
  • PICC Management 
  • Isolation for infection control 
  • Dialysis/Transportation 
  • Automatic Defibrillator 
  • Full Pharmacy Services 
  • Emergency Kit 
  • Comprehensive Dining 
  • Activity Services 
  • Discharge Planning

*some in house services may be telehealth services
**services must be supported by physician orders 

Managed Care Partners

We know determining proper insurance coverage can be a burden. Our team is here to speak with you about any questions you or your loved one may have as you continue the healthcare journey.

  • Aetna
  • Anthem
  • Arise Health Plan
  • Childrens Community Health Plan
  • Cigna of Wisconsin
  • Common Ground Health Care
  • Community Care, Inc.
  • Corvel Corporation
  • Exceedent
  • Group Health of Eau Claire
  • Health Payment Systems
  • Health Tradition
  • Humana
  • iCare
  • Managed Health Services
  • Molina WI
  • Network Health Plan
  • Security Health Plan
  • The Alliance
  • TriCare
  • Trilogy
  • WEA Trust
  • WPS
  • VA

Our center may be able to accept additional insurance providers. Call (414) 581-0169 to speak with a member of our team to confirm your coverage.

Testimonials

"I would like to recognize the entire staff at Mercy. This staff has shown me and my family there is a place to go where the staff is outstanding in the care for the patient and their entire family. They go above and beyond their jobs when it comes to the care of their patients and family in every aspect. I cannot thank them enough.”

- Delores

"When I first came here I couldn’t even lift my feet. After receiving physical and occupational therapy, I am now on my way home walking! I received very good care here from the staff and volunteers.”

- Esther Matheson

"I felt that the facility did treat its residents and staff with kindness and respect. The amount of residents to staff is the best I have ever seen. They areJohn Vitrano small, but the management really cared about the facility."

- John Vitrano

YVM TRANSPARENT
Caring Connections

We are committed to customer and employee satisfaction.
Caring Connections is how our residents, their loved ones, and our staff can tell us about their experience. Share a concern you may have or give a staff member kudos of the care they give.

Call, email or log in anytime. Our helpline is answered 24 hours a day, 365 days a year.

Phone: 833-480-0050 (si habla espanol, marque 800-216-1288)

Email: caringconnections@northshore.healthcare

Web: www.lighthouse-services.com/nshorehc

Join our team and receive FREE training and testing to be a CNA through the WisCaregiver Careers program while you work.
It’s the start to a great career in making a difference every day.

Visit WisCaregiver Careers to learn more about the program.

Start Making a Difference Today

Trust, engagement, competence, respect, and passion – these are the values under which we operate every day. Our dedicated team of professionals strives to deliver quality care to our residents and their families and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment, and having opportunities to grow in your career, our center is The Right Choice for you. We offer a benefits package designed to meet the diverse needs of our employees. Click Find Your Career to view our job openings at this center or others in the North Shore Healthcare family.

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Contact Information

2727 W Mitchell St. Milwaukee, WI 53215

Fax

(414) 383-3866

Referral Fax

(833) 254-2628